Change password

If you wish to change the password for your Microsoft Exchange 2019 account, or if you have forgotten it, you can do so via your centron customer account or the Microsoft Exchange 2019 management tool. Here are the steps to follow:

For users with access to Control Panel:

1. Log in to your centron customer account.
2. In the main navigation menu, click on ‘Menu’ and then on ‘Email’.
3. If necessary, select the relevant email contract.
4. Click on the email address for which you wish to change the password.
5. Click on ‘Password’.
6. Enter your new, secure password and confirm it.
7. Click on ‘Change password’.
8. The change will take effect; this may take up to 15 minutes.

Changing your password in the Microsoft Exchange 2019 management tool:

1. Log in to the Microsoft Exchange 2019 management tool.
2. Click on ‘Password’.
3. Enter your new password and confirm it.
4. Click ‘Change password’.
5. The change will take effect, which may take up to 15 minutes.

Changing your password in the Outlook web app (OWA):

1. Go to the Outlook Web App login page.
2. Enter your full email address and current password, then log in.
3. Click on the cog icon in the menu bar and select ‘Options’.
4. Select ‘General’ and then ‘My Account’.
5. Click on ‘Change your password’.
6. Enter your current and new passwords, then click ‘Save’.

Important:

• When you change your password, please remember to update it in all the email programmes and mobile devices you use. Failure to do so may result in your account being locked.
• If you do not know your current password, you will not be able to change it in OWA. In this case, please use the centron customer account or the Microsoft Exchange 2019 management tool.