Scope of Support
Our aim is to ensure the reliability of your Microsoft Exchange packages provided by centron and to assist you with all centron interfaces, products and enquiries.
Please do not hesitate to contact us at any time for assistance. The relevant contact person will assess the feasibility of your enquiry and provide a quotation for services outside the scope of our standard Support (where applicable).
| Service | Included | Out of scope |
|---|---|---|
| Order or cancel your email products | ✓ | |
| Help with creating, editing and deleting email addresses in your centron account | ✓ | |
| Help with setting up your Exchange Account in Microsoft Outlook | ✓ | |
| Explanation of how to set up your Exchange Account as POP/IMAP in desktop clients | ✓ | |
| Help with changing your Exchange password | ✓ | |
| Help with accessing and using the Outlook web app | ✓ | |
| Help with accessing and using the Exchange Administration Tool/xAdmin | ✓ | |
| Explaining how to download the included version of Outlook | ✓ | |
| Help with setting up Exchange on your smartphone | ✓ | |
| Ensure that you can create, send and receive emails | ✓ | |
| Help with setting up signatures, forwards, filter rules and automatic replies | ✓ | |
| Explaining how to add file attachments | ✓ | |
| xplain the available security settings | ✓ | |
| Research and explain security incidents affecting your emails | ✓ | |
| Answering questions about your storage limit | ✓ | |
| Questions specific to Microsoft software, unless explicitly stated above | ✓ | |
| Resolving errors caused by other email providers | ✓ | |
| Making changes to the allow/block list on behalf of the customer | ✓ | |
| Aanswering of legal queries regarding email | ✓ | |
| Resolving network issues within your infrastructure | ✓ | |
| Support with the use of third-party email clients (excluding the setup of centron mailboxes; see above) | ✓ | |
| Support for using third-party email accounts or services | ✓ | |
| Provision of email logs | ✓ |
Premium Services
Email Recovery Service
If you have accidentally lost or deleted emails from your Microsoft Exchange accounts, they can be recovered by our email recovery service within a certain period of time.
To order this service, please contact our Support team.