Support

Answers to frequently asked support questions about Office 365: features, differences from Microsoft 365, offline use, security, compatibility and user management.

What is Office 365?

Office 365 is a subscription service from Microsoft that provides access to a range of Office applications, such as Word, Excel and PowerPoint, as well as other productivity tools such as Outlook, OneDrive and Teams. It is available to individuals, businesses and educational institutions.

How does Office 365 differ from Microsoft 365?

Microsoft 365 is an extension of Office 365. It not only offers all Office 365 services, but also additional features such as enhanced security measures, device management and more.

Can I use Office 365 offline?

Yes, the Office applications can be used offline. Changes are synchronised as soon as an internet connection is re-established.

How do I back up my data in Office 365?

Data in Office 365 is stored in the cloud and protected by Microsoft’s security measures. Users can also implement their own security measures, such as two-factor authentication.

Is Office 365 compatible with all operating systems?

Office 365 is compatible with Windows, macOS and various mobile operating systems. However, some features may vary depending on the platform.

How do I share documents with others in Office 365?

Documents can be shared directly via OneDrive or SharePoint by granting access permissions to other users.

What is the difference between Office 365 and the standard versions of Office?

The main difference lies in the subscription model. Office 365 offers ongoing updates and access to the latest features, whilst traditional versions of Office are available as a one-off purchase with limited updates.

How do I manage users and licences in Office 365?

Users and licences are managed via the Office 365 Admin Centre, where administrators can add and remove user accounts and assign licences.

Are there any training materials for Office 365?

Yes, Microsoft offers a wide range of training materials and guides online, including video tutorials, documentation and community forums.

How does customer support for Office 365 work?

Customer support is available through various channels, including online support, telephone support and community forums. Businesses also have access to specialist support.