Scope of Support

Please do not hesitate to contact us at any time for assistance. The relevant contact person will assess the feasibility of your enquiry and provide a quotation for services outside the scope of standard Support (where applicable).

Service	Included	Out of scope
Ordering or cancelling your package and additional products	✓
Show how to separate domains from non-Microsoft 365 email formats	✓
Help with creating, editing and deleting your email accounts in the Microsoft 365 menu	✓
Help with setting up your Microsoft 365 address in Outlook (instructions provided)	✓
Help with setting up your Microsoft 365 address on mobile devices (instructions provided)	✓
Guidance on changing your password	✓
xplaining how to access office.com	✓
Assistance with installing the Office suite	✓
Ensuring you are able to create, send and receive emails	✓
Explain how to add file attachments	✓
Answering questions about email storage limits	✓
Answering questions about security incidents affecting your emails (suspected hacking, phishing or email spoofing)	✓
Granting global admin rights	✓
Granting global admin rights on behalf of the customer so that developers can carry out specific tasks	✓
Specific queries regarding individual Microsoft programmes (Word, Excel, etc.)		✓
All actions by the client that require global admin rights		✓
Separation of the domain from all non-Microsoft 365 email formats		✓
Completion of the migration of email content from centron Mailhosting or Exchange to Microsoft 365		✓
Explain how to set up signatures, forwarding, filter rules and automatic replies		✓
Explain how to capture email headers		✓
Support with HIPAA compliance		✓
Resolving errors caused by other email providers		✓
Making changes to the allow/block list on behalf of the customer		✓
Answering legal queries regarding email		✓
Resolving network issues within your infrastructure		✓
Support with using third-party email client software		✓
Provision of email logs		✓