Scope of Support
Our aim is to ensure the reliability of your centron Mailing packages provided by centron and to assist you with all centron interfaces, products and enquiries.
Please do not hesitate to contact us at any time for assistance. The relevant contact person will assess the feasibility of your enquiry and provide a quotation for services outside the scope of our standard Support (where applicable).
| Service | Included | Out of scope |
|---|---|---|
| Ordering/cancelling your email products | ✓ | |
| Ordering additional features, such as extra email storage, additional mailboxes or the expansion of your email features | ✓ | |
| Help with creating, editing and deleting your contacts in your email overview | ✓ | |
| Help with changing your email passwords | ✓ | |
| Help with setting up your Microsoft Exchange Account on your smartphone | ✓ | |
| Help with setting up your Account in various desktop email clients such as Microsoft Outlook, Apple Mail or Mozilla Thunderbird | ✓ | |
| Help with setting up your Account in various mobile email clients on your mobile device or tablet | ✓ | |
| Explaining how to use centron and Airmail Classic | ✓ | |
| Ensuring that you are able to compose, send and receive emails | ✓ | |
| Help with setting up signatures, mail forwarding, filter rules and automatic replies | ✓ | |
| Explain how to add file attachments | ✓ | |
| Troubleshooting Login and synchronisation issues with your email address | ✓ | |
| Backing up and restoring mailbox contents | ✓ | |
| Troubleshooting bounced emails (non-delivery notifications) | ✓ | |
| Guide to saving and analysing an email header | ✓ | |
| Help with managing security settings for your email accounts | ✓ | |
| Explaining how to manage the allowlist/blocklist | ✓ | |
| Explaining how to set up external/in-house email systems | ✓ | |
| Resolving errors caused by other email providers | ✓ | |
| Answering legal questions relating to email | ✓ | |
| Resolving network issues within your own infrastructure | ✓ | |
| Explanation of how to use email clients from other providers (excluding the setup of centron mailboxes; see above) | ✓ |
Premium Services
Email Recovery Service
- Recovering individual emails/folders
- Recovering a deleted AirMail Classic Account
To order this service, please contact our Support Team.