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Scope of Support

Overview of the scope of support for centron and Cloud GPU products: services included, out-of-scope services and additional services subject to a charge.

Cloud GPU Scope of Support​

Our aim is to ensure the reliability of your centron and Cloud GPU packages provided by centron and to assist you with all centron interfaces, products and enquiries. Please do not hesitate to contact us at any time for support. The relevant contact person will assess the feasibility of your enquiry and provide a quote for services outside the scope of standard support (where applicable).​

ServiceIncludedOut of scope
centron User Interface✓
centron Account-related matters✓
Ordering, renewing or cancelling your Cloud GPU products; contract amendments and advice✓
Setting up your virtual machine with Cloud GPUs✓
Deploying third-party frameworks and applications✓
Writing specific code✓
Advice in the event of security incidents✓
Interaction with third-party interfaces✓

Administrative services subject to a charge​

Administrative services subject to a charge go beyond the scope of standard support. As soon as you contact us, a member of staff will assess the feasibility of your enquiry and, if appropriate, provide you with a quote. The decision to process an enquiry that falls outside the scope of standard support is based on the following criteria:

  • the complexity of the problem

  • the availability of qualified support staff

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